ANALYSIS OF CONFLICTS IN HOTEL OPERATIONS AS A MANAGEMENT PROCESSES

Özet

Research purpose: the main aim of this study is to define the term conflict and approach it from the process point of view. Therefore, the main goal of the study is to determine the stages of the conflict. Research methodology: based on research methods, such as collecting scientific data and systematic analysis of information received logical generalization and analysis. Research outcome: international approaches to conflict process definitions were investigated and the information received was systematically analyzed and presented as an instruction that can be used to manage hotel facilities as well as with other industrial enterprises. Research limitations: requires extensive experimental information. The practical significance of the research: is that it will play a positive
role in enriching the scientific and practical knowledge of students working in this field, researchers, and students in the field. Scientific novelty and originality of research: The significance of this study is on implementation possibility of the gained theoretical knowledge to the hospitality management sphere of Azerbaijan. Considering the fact that tourism is a newly developing high priority economic sphere for our country, the implementation benefits of this study is very high.