WORKPLACE OSTRACISM AND HOSPITALITY EMPLOYEES’ TASK PERFORMANCE: THE MODERATING EFFECTS OF FEELING TRUSTED

Abstract

This study investigates the moderating effects of feeling trusted on the relationships between workplace ostracism and task performance. The proposed hypotheses were tested by hierarchical regression analysis by means of data from 107 hospitality employees. The results revealed that workplace ostracism have no significant associations with task performance. On the other hand, the results revealed that feeling trusted is positively correlated with task performance. Because the findings did not indicate a significant relationship between workplace ostracism and task performance, the Sobel test for the moderation model was not applied. The study provides help to understand the impact of the workplace ostracism and feeling trusted on task performance. Very scarce and rare researches are available on ostracized employees and extremely little research is available relating hospitality employees.